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I Want My Money Back! How To Refund a Game on Xbox.

Are you feeling frustrated with a game you recently purchased on Xbox and want your money back? You're not alone. Sometimes games don't live up to our expectations, and that's where the refund policy for digital games comes into play.

In this article, we will discuss how the Xbox refund policy works, who is eligible for a refund, and how to request one. We have also included steps on how to cancel a subscription and deal with any issues that may arise during the process. So if you need a refund for an Xbox game, keep reading to learn all about it.

Xbox Game Digital Refund Policy

Xbox provides refund policies for digital purchases based on certain conditions like the amount of time, usage, and reading/understanding of terms of service before purchasing. The refund process can be initiated through Xbox's website, console, or email support.

Depending on payment methods, refunds may take up to several business days to process and be credited back to your Microsoft account or credit card. In-game purchases, DLCs, subscriptions, and pre-orders are eligible for refunds under specific timeframes mentioned in the policy.

Refund Eligibility

Xbox offers refund policies for digital game purchases made through the Microsoft store and Xbox store using your Xbox account or console. Refunds can be requested within 14 days of purchase and only if the game has been played for less than two hours.

Pre-orders are also eligible for refunds up to ten days before release. DLC, season passes, and add-ons are refundable within 14 days of purchase if not used or downloaded. Refund requests may take up to ten business days to process. They will be credited back to the user's payment method on file with Microsoft.

Refunds can be requested and tracked here.

A Screenshot from the Xbox Support website relating to Xbox Game Refund Availability
Xbox Game Refund Availability

How To Refund a Game on Xbox?

To get a refund for an Xbox game purchase, you can do it online in just a few easy steps. Sign in to your Microsoft account, choose "Payment & billing," and then select "Order history." Locate the specific game you want to refund, click "Request a refund," and explain your request. Submit your refund request for review.

Remember that digital game refunds are only possible within 14 days of purchase if the game has been played for less than two hours. Additional eligible items may include DLC, season passes, add-ons, and pre-orders up to 10 days before the release date.

How to Request a Refund on Xbox?

If you want to request a refund for an Xbox game, log in to your Microsoft account and find the game in Order History. Select "Request a Refund" and provide a reason, then wait for approval from Xbox support. Refunds are not guaranteed and may take some time to process.

Is it easy to refund games on Xbox?

Getting a refund for games on Xbox is relatively easy, but the process can vary depending on the circumstances. Generally, you can request a refund through the "Order History" section of your account within 14 days of purchase if you have not played the game for more than two hours.

A screenshot of the Xbox Contact Us support page
Xbox Support Page

Xbox Refund Request Issues

Do you need help getting a refund for your Xbox game purchase? Ensure eligibility based on Xbox's refund policies, and provide all necessary information like order number and reason for the request. If unable to make the request online, contact Xbox support for help. Don't let issues with digital purchases get you down; refunds should be hassle-free.

Canceling a Subscription on Xbox

To cancel a subscription with Xbox, make sure to do it before the next billing cycle to avoid getting charged. It can be done through the account settings page on the console, PC, or browser. Keep in mind any fees or limitations that may relate to your cancellation. If you're having difficulty canceling, contact Xbox support via email or web browser.

Dealing With Xbox Refunds Using the Console

When dealing with refunds using the Xbox console, it's crucial to understand that refund policies may differ based on the content type and reason for requesting a refund. To ensure eligibility for a refund request:

  1. Verify that you meet all relevant requirements and have detailed information about your purchase and any encountered issues.

  2. Go to your account settings from the Xbox dashboard, navigate to the "Order History" section, and select the game or content you want a refund for.

  3. Follow the prompts to initiate your request, and Xbox will review it promptly.


Xbox understands that sometimes gamers purchase games they don't enjoy or encounter technical issues that make it impossible to play the game. That's why they have a dedicated refund policy to ensure customer satisfaction. However, it's essential to understand the eligibility criteria and follow the correct process for requesting a refund. Refunding a game on Xbox is easier than you might think. Whether you're seeking a refund for a digital purchase or canceling a subscription, there are several ways to go about it.


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